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Find the right call center service for your Business
Why Global Fidelis
At Global Fidelis we can take your customer service to the next level. Our staff is all over the world meaning you can choose the language proficiency needed to service your customers while having more pricing options.
Global Fidelis was founded to provide businesses of all kind a full-service where they can have all their needs met. With qualified and trained associates world wide, we strive to create a partnership with our clients built on expertise and trust. Our services range from Tech Support, Retail e-commerce to Onboarding, Sales or High-End Solutions.
The remote contact center that’s passionate about our people & the impact they make with each interaction. The world has changed, remote work is now a global phenomenon, by using this model we have been able to decrease attrition and keep our people engaged by giving them a work – life balance.
Founded in 1975 in Boca Ratón with domestic operation, we are now overseas with more than 10,000 agents.
We Are Open For Opportunities!
Why Choose Us
Contact center services
Our staff has years of experience in the contact center industry, we can help implement strategies that will result in strengthening your customer operations as you scale.
We also focus on hiring strategies to attract top talent, automation technologies help us be more efficient during the screening process, focusing only on the best candidates for your project.
Backoffice support and Operations support positions are a must for a successful operation. Global Fidelis will fulfill all of your operational needs, from agents, QA, WFM, Supervisors, Team leads, etc. Ready to take your customer service to the next level?
Our Services
High-End Solution
With self-motivated associates and a focus on innovation and leadership, Global Fidelis will be your go-to for recruitig all the challenging entry level positions you never seem to find the right candidate for. Allow us to make your life easier. We’ll choose the best in the field, arrange your interviews and make the overall process smoother. Focus on moving your business forward and let us find what you’re looking for.
Qualified Workforce We can help you fill pretty much any position; our roster has positions ranging from administrative assistants, graphic designers, software developers to project managers and many more!
So, how does it work?
Profile
Match
Onboarding
We will:
Apply competency tests
Schedule interviews with you & the best candidates via video-conference
All you have to do is choose who to hire!
AI Fidelis
For those repetitive tasks we can help our clients save money through custom made AI. Our AI has the potential to automate mundane but important customer service tasks, liberating time for agents to focus on more interpersonal customer retaining activities.
With AI we can leverage customer data to deliver personalized customer interaction by offering assistance to them based on their previous behaviors or inquiries.