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Multi Language Support

Professional Stuff

Why Global Fidelis

At Global Fidelis we can take your customer service to the next level. Our staff is all over the world meaning you can choose the language proficiency needed to service your customers while having more pricing options. Global Fidelis was founded to provide businesses of all kind a full-service where they can have all their needs met. With qualified and trained associates in Mexico, Latin America and Philippines, we strive to create a partnership with our clients built on expertise and trust. Having the agents in multiple locations across the globle, redundancy is integrated to the solution. Our services range from retail e-commerce to tech support, on boarding, soft sales or professional services.

Customer retention is our top priority at Global Fidelis and whether is voice, live chat, email or social media we deliver premium customer service in English, Spanish and Portuguese.

The remote contact center that’s passionate about our people & the impact they make with each interaction. The world has changed, remote work is now a global phenomenon, by using this model we have been able to decrease attrition and keep our people engaged by giving them a work – life balance. Headquarters in Miami Florida.

Communication

90%

Chat Support

87%

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Trusted Clients

We Are Open For Opportunities!

Why Choose Us

Contact center services

Our staff has years of experience in the contact center industry, we can help implement strategies that will result in strengthening your customer operations as you scale.

We also focus on hiring strategies to attract top talent, automation technologies help us be more efficient during the screening process, focusing only on the best candidates for your project.

Backoffice support and Operations support positions are a must for a successful operation. Global Fidelis will fulfill all of your operational needs, from agents, QA, WFM, Supervisors, Team leads, etc. Ready to take your customer service to the next level?

Our Services

Specialized Services

With self-motivated associates and a focus on innovation and leadership, Global Fidelis will be your go-to for recruitig all the challenging entry level positions you never seem to find the right candidate for. Allow us to make your life easier. We’ll choose the best in the field, arrange your interviews and make the overall process smoother. Focus on moving your business forward and let us find what you’re looking for.

Qualified Workforce We can help you fill pretty much any position; our roster has positions ranging from administrative assistants, graphic designers, software developers to project managers and many more!